An account manager in SaaS manages the post-new biz relationship between the company and the customer, similar to a customer success manager role. They are primarily responsible for ensuring that customers are satisfied with the SaaS product or service and that their needs are being met by acting as a liaison and resolving issues.
They also work closely with the sales and customer support teams to identify opportunities for upselling and cross-selling additional products or services.
In addition to maintaining positive relationships with customers, an account manager may also be responsible for analyzing customer data and developing strategies to improve customer retention and increase revenue.
Overall, an account manager in SaaS plays a critical role in ensuring customer satisfaction, building long-term relationships with customers, and driving revenue growth for the company.
What is a typical account manager salary? Account managers made an average salary of $72,000 in 2023, according to Built In. However, it’s important to note that compensation can vary depending on factors such as location, industry, and experience. This number does not include their total compensation package and on-target earnings.
As far as typical SaaS account manager commission, account managers earn an average of $40,000 in variable compensation, according to 2023 data from Built In. This number will vary according to industry, location, experience, and how the organization sets up its commission structure.
Read this for three commission pay examples for Account Management and Customer Success teams.